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Questions & Answers
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Vendor Info
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Cancellation Policy
1. CANCELLATION BY CUSTOMER You can cancel your order for a full refund only before the product has been shipped by the seller.
- How to Cancel: Go to My Account > Orders, select the order, and click “Cancel”.
- The “Cut-Off” Point: Once the seller marks the order as “Ready to Ship” or generates a Tracking ID (AWB), the “Cancel” button will be disabled, and the order cannot be cancelled.
- Why? Since we sell fresh food products (Tea/Coffee), once a packet is sealed and labeled for you, it cannot be reused.
2. CANCELLATION BY SELLER OR TAPPER TEA We reserve the right to cancel your order in the following rare cases:
- Out of Stock: The seller ran out of fresh stock after you placed the order.
- Non-Serviceable Address: Our courier partner (Dunzo/Delhivery) cannot deliver to your location.
- Pricing Error: If a product was listed at an incorrect price due to a technical glitch.
- Suspicious Activity: If our system detects potential fraud.
3. REFUNDS ON CANCELLATION
- If You Cancel: The refund will be initiated instantly to your original payment source (UPI/Card). It typically reflects in 5-7 business days.
- If We Cancel: You will receive a 100% refund immediately.
4. BULK & CORPORATE ORDERS
- For special bulk orders (e.g., Office Pantry or Wedding Gifts) requiring custom roasting or packaging, cancellation is not allowed once the advance payment is made and production has started.
Return/Replace Policy
Contact Seller for Return or Replacement.
Tapper Tea Return & Refund Policy
1. GENERAL POLICY At Tapper Tea, we are a marketplace connecting you with independent sellers. Each seller maintains their own Return Policy, which is visible on their product page. However, all sellers strictly adhere to the Tapper Tea Trust Guarantee below.
2. THE “TAPPER TEA TRUST GUARANTEE” (Mandatory for All Sellers) Regardless of the individual seller’s policy, you are always entitled to a 100% Refund or Replacement if:
- Product is Expired: The “Best Before” date has passed upon delivery.
- Wrong Item: You ordered Coffee but got Tea.
- Damaged/Leaking: The packet was torn or the glass jar was broken in transit.
- Missing Items: You paid for 2 packs but received 1. (Note: Proof in the form of photos/video is mandatory within 48 hours of delivery).
3. SELLER-SPECIFIC RETURNS (Seller’s Discretion) For issues not listed above (e.g., “I don’t like the taste” or “I changed my mind”), the return depends on the specific seller’s policy:
- Non-Returnable Items: Most food items (Tea leaves, Coffee powder) are non-returnable due to hygiene reasons once the seal is broken.
- Returnable Items: Accessories (Mugs, French Press) may be returnable within 7 Days if unused, depending on the seller.
4. REFUND TIMELINE
- Once a return is approved by the Seller, the refund will be processed to your original payment method within 5-7 business days.
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